The Unrestricted Collective: Terms and Conditions (DRAFT)
Draft for review.
Summary of key points |
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Your fee covers the whole 12-month programme. The price, payment options and meet-up dates are those shown on the sales page when you buy. They may change for future members, but never for your own purchase. You can pay in full or through a Klarna or Clearpay payment plan; either way, the rules below are the same. The community forum is an optional space for members to contact each other; it is not regularly monitored and is not a channel for coaching support. Missing a meet-up (in person or online) does not reduce the price or entitle you to a refund, credit or transfer. You have 14 days from booking to cancel for a full refund. After that, fees are non-refundable because your place is reserved and limited and I commit to venue and planning costs on your behalf. If I ever need to move or cancel a date, I will always reschedule it to a later date at no extra cost to you. Every meet-up will always take place, either rescheduled or hosted by a guest coach, and in-person meet-ups always stay in person. I will give you as much notice as possible, although in an emergency (such as illness) only short notice may be possible. I am not responsible for your travel or accommodation costs, so please book refundable options where possible. |
1. About these terms
1.1 These terms apply to your membership of The Unrestricted Collective (the "programme"), a 12-month group programme and community run by Sarie Taylor, The Perfectly Imperfect Mind Mentor, through Sarie Taylor Consultancy Ltd ("we", "us", "our", "I"). Website: worldwidewellbeing.co.uk. Company number: 17355117. Address: Glebelands Road, Sale, M33 6PB.
1.2 "You" or "member" means the person booking a place on the programme.
1.3 By booking, you confirm that you have read, understood and agree to these terms. Please read them carefully, and get in touch if anything is unclear before you book.
2. What the programme includes
2.1 The programme runs for 12 months, starting on the date shown on the sales page at the time of your purchase, and includes:
4 in-person meet-ups across the year, two in Manchester, one in Birmingham and one in London, on the dates shown on the sales page at the time of your purchase;
4 online meet-ups across the year, held via Zoom, which will be recorded and shared with members;
access to an optional community forum where members can contact each other if they wish (see clause 5.6).
2.2 Venues and dates: the meet-up dates, and the city and order of each in-person meet-up, are as shown on the sales page at the time of your purchase. Dates for future members may differ, but yours will only change under clause 6 (Changes and cancellations by us), which may also be used to adjust the city or order of a meet-up. The exact venue for each in-person meet-up will be confirmed to you at least 3 weeks before the event.
2.3 The programme is based on the Unrestricted® Model. Exact content may evolve during the year to meet the needs of the group, but the overall structure above will be delivered.
3. Booking and payment
3.1 Your place is confirmed once your payment has been received (either in full or through your payment plan provider) and we have sent you a booking confirmation by email.
3.2 The programme fee and payment options are as shown on the sales page at the time of your purchase. VAT is not currently charged on the programme. If that changes, any VAT will be shown in the price on the sales page at the time of purchase, and it will not change the price of a purchase you have already made. We may change our prices and payment options for future members, but any change will not affect the price you agreed to pay for your own place.
3.3 You can pay:
In full at the time of booking; or
Through a payment plan with Klarna or Clearpay, if you are eligible, chosen at checkout.
3.4 Payment plans: if you choose Klarna or Clearpay, your payment plan is a separate agreement between you and that provider, under their own terms and conditions. We receive the full programme fee upfront from the provider. Any questions about your plan, including missed or late payments, fees or credit checks, are a matter between you and the provider, and you should contact them directly.
3.5 Using a payment plan does not change these terms. In particular, the cooling-off rules in clause 4 and the attendance rules in clause 5 apply in exactly the same way whether you pay in full or through a plan. If you stop attending, you remain responsible for repaying your plan provider.
4. Your 14-day cooling-off period
4.1 If you book online, by phone or otherwise at a distance, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the date your booking is confirmed, for any reason, and receive a full refund.
4.2 To cancel, simply contact Sarie Taylor Consultancy Ltd in writing by email at sarie@sarietaylor.com within the 14 days, clearly stating that you wish to cancel. We will refund you within 14 days of receiving your cancellation, using the same payment method you used. If you paid through Klarna or Clearpay, your refund will be processed back through that provider, which will then update or close your payment plan under its own terms.
4.3 Early start: if you ask for the programme (for example, a meet-up, a recording or forum access) to begin within your 14-day cooling-off period, you will be asked to confirm this expressly. If you then cancel within the 14 days, we may deduct a proportionate amount for the part of the programme already provided, and you may lose some or all of your right to cancel once the relevant services have been fully provided.
4.4 After 14 days, fees are non-refundable. Places in the Collective are limited and your place is reserved for you for the full year. I also commit to venue, catering and planning costs on the basis of confirmed numbers. This does not affect your legal rights if we fail to provide the programme as described.
5. Attendance
5.1 The fee is for the whole programme, not for individual sessions.
5.2 If you are unable to attend any meet-up, in person or online, for any reason, this does not reduce the price and does not entitle you to a refund, credit, or transfer to another session or programme.
5.3 Online meet-ups will be recorded and the recordings shared with members, available for as long as Sarie Taylor Consultancy Ltd continues to operate. Missing a live online meet-up, even with a recording available, does not change the price. In-person meet-ups will not normally be recorded.
5.4 Recording consent: by joining an online meet-up you understand that it will be recorded and shared only with members of the Collective. You are welcome to keep your camera off and to use a first name or nickname, and you can choose not to speak or to share in the chat instead. Recordings will not be used publicly without your separate consent.
5.5 Please arrive on time and let us know at sarie@sarietaylor.com if you cannot make a meet-up, so we can plan numbers.
5.6 Community forum: the forum is an optional space for members to contact each other if they wish. It is not regularly monitored by me and is not a channel for coaching support; for anything about the programme, please email me. Please be kind and respectful there, and remember that what you post is your own responsibility. Sarie Taylor Consultancy Ltd is not responsible for any activity, communication or arrangements between members outside the official forum and meet-ups, including WhatsApp groups or other chats that members set up themselves.
6. Changes and cancellations by us
6.1 I plan every date carefully, but sometimes things happen that are beyond anyone's control. I may need to change the date, time or venue of a meet-up because of, for example, illness, problems with a venue, low availability, severe weather, travel disruption, or other circumstances outside my reasonable control.
6.2 My commitment to you: if I have to move or cancel a date, I will always reschedule it to a later date at no extra cost to you. Your membership will include the full number of meet-ups set out in clause 2.
6.3 I will always give you as much notice as possible. In an emergency (such as illness or severe weather) only short notice may be possible, but the meet-up will still be rescheduled to a later date at no extra cost to you, and I will contact you as soon as I can. All changes will be notified to members by email.
6.4 In-person meet-ups are never moved online. If an in-person meet-up cannot go ahead as planned, it will always be rescheduled as an in-person meet-up at no extra cost to you.
6.5 Every meet-up will take place: there is no refund or credit for a moved or cancelled meet-up, because every meet-up included in your membership will always go ahead. If I cannot run a meet-up myself, it will either be rescheduled to a later date or hosted by a guest coach, at no extra cost to you. An in-person meet-up will always take place in person.
6.6 Travel and accommodation: we are not responsible for any travel, accommodation or other costs you incur in connection with a meet-up, including where a date, time or venue changes. We strongly recommend that you book flexible or refundable travel and accommodation, and consider travel insurance.
7. Transferring your place
7.1 Your membership is personal to you. You cannot transfer your place to anyone else without our prior written permission. We will consider transfer requests on a case-by-case basis. To do so, we will need more details about the person you would like to transfer your place to, and we must be satisfied that they are a good fit for the group before agreeing. If a transfer is agreed, the new member must accept these terms.
8. Member conduct, confidentiality and safeguarding
8.1 The Collective works because it is a safe, respectful and supportive space. We ask every member to:
treat others with kindness, respect and courtesy;
respect different views, backgrounds and experiences;
not attend sessions under the influence of alcohol or drugs;
not use the group to sell or promote products or services without permission.
8.2 Confidentiality: what members share in the group stays in the group. You agree not to share, record, post or discuss other members' personal stories, names or details outside the programme.
8.3 Safeguarding: if I have serious concerns about your safety or the safety of others, I may need to share information with appropriate professionals or authorities. Members must be aged 18 or over.
8.4 Removal: if a member seriously or repeatedly breaches these terms, behaves in a way that is abusive, discriminatory, disruptive or unsafe, or breaches confidentiality, I may remove them from the programme. In that case no refund will be given, and if you are paying through Klarna or Clearpay you remain responsible for your payment plan with that provider.
9. Not therapy or medical advice
9.1 The programme is coaching and personal development. It is not therapy, counselling, medical, psychological or financial advice, and is not a substitute for professional care.
9.2 You are responsible for your own wellbeing, decisions and actions, both during and after the programme. Results depend on many factors and cannot be guaranteed.
9.3 If you have, or develop, a physical or mental health condition, please seek appropriate professional help and let us know in confidence of anything that may affect your participation. If you are in crisis, please contact your GP, NHS 111, or call 999 in an emergency.
10. Intellectual property
10.1 The Unrestricted® Model, the content of all meet-ups and all session recordings belong to Sarie Taylor Consultancy Ltd.
10.2 They are provided for your personal use only. You must not copy, share, sell, publish, adapt, or teach them to others, or use them in your own coaching or business, without our prior written permission.
11. Photos and recordings at events
11.1 We may take photos or video at meet-ups for programme and marketing purposes. We will always ask for your consent first, and you can choose not to be photographed or featured. You can withdraw consent at any time by emailing sarie@sarietaylor.com.
11.2 Members must not record, photograph or livestream meet-ups or other members without everyone's consent.
12. Our liability
12.1 We will provide the programme with reasonable care and skill.
12.2 Our total liability to you in connection with the programme is limited to the fees you have paid for it.
12.3 We are not liable for indirect or unforeseeable losses, or for business losses, or for travel, accommodation or other costs referred to in clause 6.6.
12.4 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, and nothing affects your statutory rights as a consumer.
12.5 You are responsible for your own belongings and for following venue health and safety rules at in-person meet-ups.
13. Data protection
13.1 We will handle your personal information in line with UK GDPR and the Data Protection Act 2018. Our privacy policy and other policies are available on our website at any time. The privacy policy explains what we collect, why, and your rights.
14. Changes to these terms
14.1 We may update these terms from time to time, for example to reflect changes in law or how the programme is run. We will tell you about any significant changes in advance. The version in force at the time you booked applies to your booking unless a change is required by law or you agree to it.
15. Governing law
15.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
16. Contact us
Sarie Taylor Consultancy Ltd Email: sarie@sarietaylor.com Address: Glebelands Road, Sale, M33 6PB Website: worldwidewellbeing.co.uk
